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RETURNS & REFUNDS

1. INTRODUCTION
  • 1.1 These return & refund terms apply when you, as a customer, buy any product or service from Phakade Pack&Label either in store or online and constitutes a valid and binding agreement between you and Phakade Pack&Label.
  • 1.2 By using our Premises or Website, or by purchasing any of our Products or Services, you agree to comply with these Terms & Conditions without modification.
  • 1.3 The effect of this clause is that by using the Website, or purchasing goods or services from us, it will be presumed that you have read and understood these Terms and Conditions and that you agree to comply with them.
  • 1.4 If you have any questions regarding these Terms, please contact us at info@phakadepacknlabel.co.za
  • 2.1 CPA means the Consumer Protection Act, 2008.
  • 2.2 ECT Act means the Electronic Communications and Transactions Act 2002.
  • 2.3 Lay-by has the meaning set out in clause 10.
  • 2.4 Phakade Pack&Label means Phakadenation (Pty) Ltd trading as Phakade Pack&Label.
  • 2.5 Premises means any premises used by Phakade Pack&Label to conduct its business.
  • 2.6 Privacy Policy means the Phakade Pack & Label Privacy Policy as amended from time to time. The latest version can be viewed at Privacy Policy.
  • 2.7 Product means any product being sold by Phakade Pack&Label to customers in any of its Stores or on our Website.
  • 2.8 Service means any service that you can purchase from us in store and online. Some of the services will be rendered by Phakade Pack&Label directly, while other services may be rendered by third parties.
  • 2.9 Special Orders means any Service or Product which is procured, created, personalised or altered specifically to satisfy your requirements.
  • 2.10 Store means any Phakade Pack&Label store within South Africa.
  • 2.11 Terms means these general terms and conditions which may be amended by Phakade Pack&Label from time to time. The latest terms will be published on Terms & Conditions.
  • 2.12 Us and we means Phakade Pack&Label.
  • 2.13 You means the customers of Phakade Pack&Label.
  • 2.14 Website means phakadepacknlabel.co.za.

  • IMPORTANT NOTICE:

    Where the CPA applies to you as a consumer, certain terms which limit your rights, make you liable, or require you to confirm facts are indicated in bold text to specifically draw your attention to these clauses. These clauses are important and should be read carefully and you should make sure that you fully understand what they mean.
  • 3.1 In the event of a refund, such refund will be processed as per the original method of payment within 10 business days.
  • 3.2 If you paid via an EFT, we may request verification of your bank account details.
  • 3.3 An EFT refund can take up to seven business days before it reflects in your account.
  • 4.1 Items that have been customised according to your specifications.
  • 4.2 Items that are clearly personalised.
  • 4.3 Items damaged by lightning or any other act of nature.
  • 4.4 Items purposefully damaged or not used in terms of the Product’s user manual.
  • 5.1 In terms of section 44 of the ECT Act you are entitled to cancel, without any reason and without any penalty, the purchase of any products within 7 days after receiving the products for a full refund.
  • 5.2 If you change your mind about your order, you may log a return within 7 calendar days of delivery for a full refund, excluding delivery fees.
  • 5.3 Items must be completely unused, undamaged, and remaining securely in their original bulk packaging bundles.
  • 6.1 In the unlikely event that the Product you purchase arrive damaged or defective, please notify us at orders@phakadepacknlabel.co.za within 24 hours of delivery, we will gladly replace or refund the Product at your choice.
  • 6.2 We reserve the right to send Products for technical evaluation prior to replacing or refunding such Products.
  • 6.3 We will arrange a courier collection at our cost to inspect the items. Once verified & satisfied, we will issue a replacement or a full refund within 7 business days.
  • 7.1 For confirmed defective or wrongly delivered items, Phakade Pack&Label will cover all collection and delivery costs.
  • 7.2 For voluntary returns ('change of mind'), the customer is responsible for organizing and paying the courier fees to return the bulk goods to our designated supplier fulfillment facility.
  • 7.3 For all returns and refunds (including both voluntary returns and defective items), please notify us and log your request via email at orders@phakadepacknlabel.co.za.

  • 8.1 To log an official return request, please contact our support desk via email at orders@phakadepacknlabel.co.za.

  • 8.2 Defective or Broken Items: If the product you are returning arrived defective or damaged, please provide clear pictures of the damage and attach them to your initial email notification so we can process your claim immediately.
  • 8.3 Return Transportation: Once your request has been logged and verified by our team, we will contact you within three business days to arrange a courier collection directly from your location via our shipping network.
  • 8.4 Confirmation: An automated confirmation email will be sent to you immediately once the returned package has been received and audited at our supplier fulfillment point.

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