DELIVERY OPTIONS
1. HOME DELIVERIES
- 1.1 Explore our products online and simply add your favourites to your shopping cart.
- 1.2 At checkout, select your delivery option and enter the address you want it delivered to.
- 1.3 Choose how you want to pay - with a credit card, debit card, using our trusted secure payment gateway.
- 1.4 Our courier will get into contact with you for delivery.
2. DELIVERY CHARGES
- 2.1 All shipping charges are calculated at the checkout
- 2.2 Free standard shipping for orders above R3000
- 2.3 The Customer Changed Their Mind (Voluntary Return): For change-of-mind returns on orders that qualified for free delivery, the actual cost of the original outbound courier shipping will be deducted from the final refund amount.
- 2.4 Partial Refunds (The Order Falls Below the Free Shipping Threshold): If a partial return causes the remaining order value to drop below our R3,000 free delivery threshold, standard shipping rates will be applied retroactively and deducted from your product refund.
3. DELIVERY TIMES
-
3.1 Delivery timeframes are estimated at the checkout point based on the pickup point and order destination
Standard Shipping: 2–5 business days
Express Shipping: 2–3 business days - 3.2 Business days exclude weekends and public holidays.
- 3.3 Delivery timeframes apply to most locations.
- 3.4 Orders destined for remote or outlying areas may require additional transit time.
- 3.5 Remote area deliveries account for the majority of orders delivered beyond the standard 5- or 9-business-day timeframes.
- 3.6 The Product is Broken or Defective (Involuntary Return):
4. ORDER TRACKING
- 4.1 Keep track of your order easily with our tracking link that you will receive when your order is on the way.
- 4.2 Receive updates via WhatsApp, Email or SMS.
- 4.3 Alternatively, you can contact us here: orders@phakadepacknlabel.co.za
5. RETURN AND OR EXCHANGE OF ITEMS
- 5.1 If you're not happy with your order, you can log a digital return request within 30 days of delivery. View our full Return Policy to review the step-by-step courier collection process.
6. NOT AVAILABLE AT THE DELIVERY ADDRESS WHEN THE ORDER ARRIVES
- 6.1 If you are not at home to accept your order, it will be deemed as a failed delivery and the courier will contact you to make a second attempt. If the second attempt fails, the order will be returned to the Phakade Pack&Label offices for you to collect.
7. CHANGE OF ADDRESS ORDER HAVE BEEN PLACED
- 7.1 Unfortunately, you cannot change your address once you’ve placed your order online.
8. CASH ON DELIVERY
- 8.1 Unfortunately, you cannot pay with cash for Home Delivery purchases.
SHOP OUR "A-LISTERS"
